Instructional Videos

I-Series Keypad Install

https://vimeo.com/607383385/99c917dfe0

Biometric Reader Install

https://vimeo.com/607386824/85d693719a

I-Series App Setup

https://vimeo.com/607388530/e44bcf4517

Mobile App Support

The I-Series Keypad Control mobile App will enable you to fully utilize your keypad’s additional features and functionality to:

Biometric IconSetup Biometric Reader & Fingerprint Controls

Update IconPerform Firmware Updates

History IconAccess History & Audit Reports

To control your Sargent & Greenleaf I-Series Keypad lock remotely simply download the I-Series Keypad Control App from the App Store and or the Google Play store. Select the right option for you using the helpful store quick links shown below.

S&G App Store IconThe Sargent and Greenleaf
I-Series Keypad Control App

Google Store
Apple App Store
Where can I get the mobile application?

The mobile application is available on the Apple Store and Google Play Store.


Do I need the mobile application to utilize my keypad and lock?

The mobile application is required to utilize some of the amazing features offered on your keypad including adding your fingerprint, accessing history and audit information and firmware updates. If you do not download the mobile application, you will not be able to use these.


Is the mobile application free?

Yes, the mobile application is completely free for your use.


What types of functionality can I access through the mobile application?

The mobile application allows you to utilize fingerprint setup, access the history of your keypad and audit trail and update the firmware of your keypad for future enhancements.


How often will the mobile application be updated?

The mobile application will be periodically updated to offer new features to you and update your keypad.


Are you storing my information?

Yes, we are storing the profile you’ve created, however this is only in our databases and will not be used or shared with any other company or organization.

The app will not connect to the keypad?

When connecting the app to the keypad, make sure your device’s Bluetooth is activated and that the correct pairing code from the inside keypad cover is being used.


Who can I contact to for additional help?

For additional support connecting your I-Series keypad or your mobile device to a Sargent and Greenleaf lock, please visit our Contact Us page for numbers and addresses.

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