The LED display reads “Lock Open”, but the lock does not open.

The keypad and lock body may not be in-sync. Their maybe pressure coming from the safe bolt work interfering with lock operation. Lock has a mechanical failure

Run the MRC code to reset the lock and keypad.

Please click here to go to lock body trouble shooting procedures.

You will need to contact your safe manufacture for warranty or contact a safe and vault technician for further assistance.

Applicable to:
Biometric Keypad