Q&A Resources

Add a new code (at Keypad)?

April 15, 2020
6300, Archive

Recovering from a Lost Combination

April 15, 2020
2740B, 2890B

When programming my touch key with the 6150 software I get an error that says “Error Data Touch.”

April 15, 2020
6300 Series, Archive

Dial open a mechanical lock 6700/6600

July 1, 2020
6700 Series

The keypad is plugged in but there is no read out on the LCD display.

April 15, 2020
Keypads

I am having trouble enrolling a fingerprint.

April 15, 2020
Keypads, Uncategorized

LED display reads “Sensor Failure.”

April 15, 2020
Keypads

The LED display reads “2 Pins Entered or Mismatched Code,” when adding a new fingerprint.

April 15, 2020
Keypads

The code is entered, no sounds are emitted by lock and lock does not open.

April 15, 2020
Model 6120, Model 6123, Uncategorized, Z02

Set the date (at Keypad)?

April 15, 2020
6300, Archive

When I attempt the audit download and press 28*+Programmers code, The amber mode light comes on, goes off, then I get an immediate raspy beep sound with the red status 2 light coming on.

April 15, 2020
Audit Lock, Model 6126, Model 6127

I changed my master code and now my finger print is not working.

April 15, 2020
Keypads

The LCD display reads “Lock Open” but the lock does not open.

April 15, 2020
6300 Series, Archive, Uncategorized

Add a User Code (z02)?

April 15, 2020
Archive, Z02

Lubrication Points for the S&G 6700 series

April 15, 2020
6700 Series

The LED display reads “Lock Open”, but the lock does not open.

April 15, 2020
Keypads, Uncategorized

What lock models work with my keypad?

April 15, 2020
Archive, IP Lock

Change a User Code (z02)?

April 15, 2020
Archive, Z02

My touch key reader (for the audit trail feature) will not connect to my PC because there is no serial port.

April 15, 2020
6300 Series, Archive

There is no read out on the LCD display.

April 15, 2020
6300 Series, Archive

I am not getting any power to the keypad.

April 15, 2020
Archive, IP Lock

Download audit trail to key?

April 15, 2020
6300, Archive

Upload data from my key to the lock?

April 15, 2020
6300, Archive

When I press the buttons on my keypad the do not always want to register.

April 15, 2020
Archive, IP Lock

When I enter my 8 digit code the lock opens but the keypad turns off and on.

April 15, 2020
Archive, IP Lock

Set the time (at Keypad)?

April 15, 2020
6300, Archive

I am getting an error when I try to program my lock through HTML.

April 15, 2020
Archive, IP Lock

6700 Series Change Mechanical Lock Combination

July 1, 2020

The LCD display reads “Replace Clock Chip.”

April 15, 2020
6300 Series, Archive

The LED display reads “MRC set in keypad only.”

April 15, 2020
Keypads