Q&A Resources

The LED display reads “MRC set in keypad only.”

April 15, 2020
Keypads

6700 Series Change Mechanical Lock Combination

July 1, 2020

Dial my combination or open my lock?

April 15, 2020
8400 Series

Run a Management Reset Code (MRC) from Startup?

April 15, 2020
Keypads

Change The Management Reset Code

April 15, 2020
Titan

I close my safe door it will not lock back.

April 15, 2020
Model 6120, Model 6123, Uncategorized, Z02

Change my combination?

April 15, 2020
6701 Series

2890C Installation video

April 15, 2020
2740B, 2890C, Government, SCIF

My dial is starting to become hard to turn.

April 15, 2020
6700 Series

Reset Misaligned Wheel Cam Change Key Hole

April 15, 2020
6700 Series, 8400 Series, 8500 Series

I tried changing my code. Now neither the old code nor the new code is working.

April 15, 2020
Archive, Model 6120, Model 6123, Z02

The code is entered, lock does not open, lock emits 2 braps (long beeps).

April 15, 2020
Model 6120, Model 6123, Z02

The safe door will not lock back.

April 15, 2020
6300 Series, Archive

Initialize lock (Software)

April 15, 2020
A-Series with Display, ATM, Banking, One Time Code locks

Spartan Star Mode Opening

April 15, 2020
Spartan

Lock Verification

April 15, 2020
A-Series with Display, Audit Lock 2.0, Digital Time Lock, Model 6120, Model 6123, Model 6124, Model 6125

A-Series with Display Verify Serial Number

April 15, 2020
A-Series with Display, ATM, Banking, Cash Management, One Time Code locks

Service instructions for the 951 padlock

April 15, 2020
Model 951, Padlocks

Biometric Keypad Instructions

April 15, 2020
Biometric Keypad, Keypads, Model 6120, Model 6123

Change my combination?

April 15, 2020
8500 Series

I dial in the correct combination but the lock does not open.

April 15, 2020
6700 Series

Alarm Module Installation and Connection Instructions

April 15, 2020
A-Series, Duress, Model 6124, Model 6125, Silent Alarm, Spartan, Titan

Changing Your Own Code or the Factory Default Code

April 15, 2020
Titan

Hirose Cable Connection Diagram

April 15, 2020
Model 6120, Model 6123, Model 6124, Model 6125, Spartan, Titan

When I enter my code and press the pound key I do not hear a clicking noise.

April 15, 2020
Z02, Z03, Z03 D-Drive

1004 Lock Mode

April 15, 2020
Model 1004

Use the Management Reset Code to reset my lock?

April 15, 2020
Model 6120, Model 6123, Z02 Locks

Calibrating the Dial

April 15, 2020
2740B

Lost keys for interior lock.

April 15, 2020
2890C

Check my Accelerator Spring?

April 15, 2020
8500 Series