Q&A Resources

I am having trouble enrolling a fingerprint.

April 15, 2020
Keypads, Uncategorized

The battery(s) in my lock run out really fast.

April 15, 2020
Model 6120, Model 6123, Uncategorized, Z02

The LED display reads “MRC set in keypad only.”

April 15, 2020
Keypads

Pivot Bolt Lock Installation (Titan/Spartan)

April 15, 2020
Spartan, Titan, Troubleshooting

The code is entered, no sounds are emitted by lock and lock does not open.

April 15, 2020
Model 6120, Model 6123, Uncategorized, Z02

The LCD display reads “Replace Clock Chip.”

April 15, 2020
6300 Series, Archive

Set the time (at Keypad)?

April 15, 2020
6300, Archive

I cannot pull up the web page.

April 15, 2020
Archive, IP Lock

Lubrication Points for the S&G 6700 series

April 15, 2020
6700 Series

6700 Series Change Mechanical Lock Combination

July 1, 2020

Run a Management Reset Code (MRC) from Startup?

April 15, 2020
Keypads

Dial my combination or open my lock?

April 15, 2020
8400 Series

I close my safe door it will not lock back.

April 15, 2020
Model 6120, Model 6123, Uncategorized, Z02

2890C Installation video

April 15, 2020
2740B, 2890C, Government, SCIF

Change The Management Reset Code

April 15, 2020
Titan

Change my combination?

April 15, 2020
6701 Series

My dial is starting to become hard to turn.

April 15, 2020
6700 Series

Reset Misaligned Wheel Cam Change Key Hole

April 15, 2020
6700 Series, 8400 Series, 8500 Series

The safe door will not lock back.

April 15, 2020
6300 Series, Archive

Spartan Star Mode Opening

April 15, 2020
Spartan

I tried changing my code. Now neither the old code nor the new code is working.

April 15, 2020
Archive, Model 6120, Model 6123, Z02

Initialize lock (Software)

April 15, 2020
A-Series with Display, ATM, Banking, One Time Code locks

The code is entered, lock does not open, lock emits 2 braps (long beeps).

April 15, 2020
Model 6120, Model 6123, Z02

A-Series with Display Verify Serial Number

April 15, 2020
A-Series with Display, ATM, Banking, Cash Management, One Time Code locks

Service instructions for the 951 padlock

April 15, 2020
Model 951, Padlocks

Biometric Keypad Instructions

April 15, 2020
Biometric Keypad, Keypads, Model 6120, Model 6123

Lock Verification

April 15, 2020
A-Series with Display, Audit Lock 2.0, Digital Time Lock, Model 6120, Model 6123, Model 6124, Model 6125

Change my combination?

April 15, 2020
8500 Series

I dial in the correct combination but the lock does not open.

April 15, 2020
6700 Series

Alarm Module Installation and Connection Instructions

April 15, 2020
A-Series, Duress, Model 6124, Model 6125, Silent Alarm, Spartan, Titan