When I turn the dial to zero and turn the butterfly knob, it is no longer springy and is loose. April 15, 20208400 Series
The code is entered, a clicking noise is heard from the lock and the lock does not open. April 15, 2020Model 6120, Model 6123, Z02
A-Series with Display Change Battery April 15, 2020A-Series with Display, ATM, Banking, Cash Management, One Time Code locks
A-Series with Display Open Lock (service mode) April 15, 2020A-Series with Display, ATM, Banking, Cash Management, One Time Code locks